Surface Measurement Systems is a leading player in cutting-edge scientific research, specializing in innovative instruments and techniques. Our commitment to pioneering advancements in highly specialized areas of scientific exploration positions us as a key collaborator with prominent companies and academic institutions. We focus on providing groundbreaking technology and unique solutions that address critical global challenges, ranging from sustainable energy and healthcare to climate change and space exploration.
Our clientele spans diverse industries, including pharmaceuticals, food and beverage, petrochemicals, and materials science. Surface Measurement Systems' products find applications in crucial areas such as drug development, food quality control, and materials testing.
Role Overview:
The Field Service Technician plays a pivotal role in ensuring the optimal
performance and reliability of our scientific instruments for customers across
the UK. Operating primarily in a maintenance capacity, this position involves
conducting preventive maintenance, troubleshooting technical issues, and
providing on-site support to our valued customers.
The role requires a strong foundation in technical skills, including mechanical and electrical troubleshooting, as well as excellent communication and customer service abilities. Additionally, extensive travel within the UK is a key aspect of this role, as technicians must be prepared to reach customers in various locations to deliver timely and effective support, reaffirming our commitment to customer satisfaction and service excellence. There will be occasional international travel.
Responsibilities
- 1. PREVENTATIVE MAINTENANCE:
- Execute routine maintenance tasks on scientific instruments to guarantee optimal performance and reliability.
- Perform inspections, lubrications, adjustments, and calibration procedures as per manufacturer guidelines.
- Maintain meticulous records and documentation for all service visits.
- 2. TROUBLE SHOOTING AND REPAIRS:
- Identify and troubleshoot technical issues with scientific instruments, encompassing mechanical, electrical, and software-related problems.
- Implement effective repair solutions promptly, addressing root causes of equipment malfunctions.
- Collaborate with internal technical support teams and engineering departments to resolve complex issues efficiently.
- 3. CUSTOMER SUPPORT
- Offer on-site technical support and guidance to customers during equipment installations, upgrades, and maintenance.
- Engage effectively with customers to grasp their requirements, resolve concerns, and ensure satisfaction with our products and services.
- Conduct training sessions for customers on the proper operation, maintenance, and troubleshooting of our scientific instruments.
- 4. DOCUMENTATION AND REPORTING:
- Prepare comprehensive service reports and documentation for each customer visit, detailing work performed, parts replaced, and recommendations for follow-up actions.
- Communicate service findings, equipment status, and customer feedback to internal stakeholders, including service management and engineering teams.
- 5. CONTINUOUS LEARNING AND IMPROVEMENT
- Stay abreast of the latest product developments, technical bulletins, and service procedures provided by the company.
- Participate in training programs, workshops, and certifications to enhance technical knowledge and skills.
Must Have
- Technical school training or certificate in a relevant field (e.g., electronics, mechanical engineering, or instrumentation technology).
- Previous experience in field service, maintenance, or technical support roles, preferably in the scientific or analytical instrumentation industry.
- Strong mechanical and electrical troubleshooting skills, with the ability to read schematics, diagnose faults, and perform repairs.
- Excellent communication and interpersonal skills, with the ability to interact professionally with customers and colleagues.
- Detail-oriented and organised, with the ability to maintain accurate records and documentation.
- Self-motivated with excellent time management skills, capable of working independently and prioritizing tasks effectively.
- Valid driver's license and willingness to travel extensively within the UK and occasionally abroad.
Nice to have
- Experience with CRM software for managing customer interactions and service requests.
- Familiar with inventory management systems to track spare parts and consumables.
- Knowledge of safety protocols and procedures in industrial settings.
- Ability to adapt to evolving technology and learn new tools and techniques quickly
